Lead Installer

Lead Installer Opportunity at a thriving, locally-owned small business!

Are you a hands-on problem solver who prioritizes excellence? Do you have a keen eye for detail and a desire to improve the functionality and visual appeal of interiors? Join the top-performing location of one of the nation’s top providers of premium blinds, shades, and shutters as a Lead Installer. 

Your Role:

As our Lead Installer, you’ll be out in the field, either solo with another team member, visiting customers' homes throughout the Birmingham area. You’ll use your expertise to consult with end users and install our high-end window treatments. You’ll serve as the face of the business to our customers, providing on-the-job consultations and engaging in account management and customer service related tasks before and after. You’ll also serve as a team lead to a team of 5 successful Installers at our highly profitable business. 

What We Provide:

• Competitive Pay: Hourly wage ranging from $24-25.
• Commission: Earn 2% on each sale/install.
• Strong Earning Potential: First-year projected earnings up to $69,000.
• PTO: 5 days of PTO, 5 sick days, and 6 holidays/year. Available after 3 months of employment. 
• Travel Perks: Company vehicle for appointments and reimbursement for mileage.
• Extensive Training: Paid training, including a 2-week program in Dallas, TX (all expenses covered), and 90 days of hands-on learning.
• Room for Growth: Opportunities to advance within our growing and top-earning franchise location. Learn from the best in the biz! 
• Healthcare Benefits: Health, Vision and Dental insurance available through us. 
• Retirement Planning: 401k plan available. 
• Product Discounts: Employee discounts on all our window treatment offerings.
• Efficient Work Week: Monday-Thursday, 7:00-5:00pm. Wrap your week up early! 

Qualifications:

• Experience: While experience in sales, customer service, installations, or carpentry is a plus, what we value most is a willingness to learn and a strong work ethic. Priority will be given to candidates with experience installing window treatments. Translatable/similar experience from other industries is also highly valued. We are working with in-home sales/installations and a highly detailed product. 
• Driver’s License: Must have a clean, valid driver’s license.
• Background Check: Must be able to pass a driver-specific background check.

What We’re Looking For:

• Hands-On Approach: You’re someone who likes to get involved and enjoys the satisfaction of seeing a project through from start to finish. *Ability to lift up to 50lbs.
• A Natural Leader: You’re well-suited to lead a team by example, help them problem solve in the moment, and engage in recommendations with them over time. 
• Adaptability: You’re comfortable working within a set structure but can pivot as needed to meet customer needs. You won’t be rattled by that occasional end user who is hard to please.
• Customer-Centric Attitude: Experience working with high-end clients and providing tailored, long-term solutions is a plus.
• Eagerness for Excellence: You’re excited about expanding your knowledge of our product line and making informed recommendations to clients. But you’re also equipped to go the extra mile and strive for perfection. 
• Excellent Communication: You have a professional and approachable demeanor, making it easy for clients to trust your advice and expertise. We’re looking for someone who actively engages in follow up where needed, always closing the loop for our clients. 
• A True Collaborator and Team Player: You thrive in working within an existing frame of process and will ensure seamless installation when interfacing with other team members, always preparing beforehand. 

Day-to-Day Responsibilities:

• Conduct in-home installations and repairs within a 30-50-mile radius on a team of one or two. 
• Provide clients with tailored solutions for their window covering needs, offering on-the-spot problem solving for any installation or repair challenges and consulting with them where needed on unexpected pivots. 
• Provide installation team members with support when and where needed, via Slack, other communications tools, or onsite support.
• Use specialized tools and technology to ensure precise measurements and a flawless finish.
• Communicate with team members via Slack where needed to ensure excellence with each job and progress any necessary follow-up. 
• Oversee the entire installation process, from product delivery to final touches, ensuring the highest quality of service.
• Manage each installation project by reporting onsite in Mount Olive daily to prep the vehicle for the day’s deliveries. 
• Follow up with clients after installations to ensure satisfaction and address any post-installation needs.

Ready to help us strive toward next-levels of excellence? Apply today! We’d love to learn more about you.

Behind the Design and Affiliates are proud to be equal-opportunity employers.