Customer Service Representative

Norwell, MA

Full Time

Entry Level

Join an amazing, professional interior design studio as an Customer Service Representative! You will be a brand ambassador and an administrative operator - keeping clients happy and schedules organized for the design team!

This is a dynamic, think-on-your-feet position that will allow you to hone your skills of organization and customer service. You will collaborate with the sales team and provide top-notch service to our high-end clientele. This is an exciting administrative position in a creative environment! Join our team as our Customer Service Representative today!

Our studio is located in Norwell, MA, and this is a 100% on-site, full-time position.

What You'll Get:

$20 - $23/hour
Health, Dental, and Vision Insurance
PTO, Paid Holidays, and Sick Days
401k with Company Match
In-depth paid training and professional development opportunities
Family-first work culture - and we mean it!

What You'll Do:

Assist and greet walk-in clients - you will be the face of our company!
You will manage scheduling of all in-home consultations and answer questions about our product offerings with our clients - this will be done in-person, over the phone, and through email
Provide support to leads that come in - promote products and services to ensure a sales pipeline for the team
Run reports and track leads to keep leads and project running smoothly
Organize showroom and displays making sure they are clean and up-to-date along with other administrative duties

What You'll Bring:

2+ years experience in administration, scheduling and customer service
Experience and proficiency with Google Workspace, Quickbooks, Microsoft Office
Excited about working in a dynamic, fast-paced environment
Love the details - staying organized and communicating to your team and clients
Customer centric - thrives on customer interactions and making customers happy

Apply Now! We are excited to connect with you.

Behind The Design and affiliated organizations are equal-opportunity employers committed to embracing diversity and inclusion.

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