Operations Manager

We’re looking for an Operations Management Pro for a standout Boston fabrication company in the window treatment niche focused on quality, collaboration, and exemplary customer service. If you’re looking to add efficiency to a business and oversee a team of excellent project managers in a creative niche, this one’s for you! 

Schedule: 8-5pm, M-F onsite at our South Boston workroom. 

Compensation: Offer range of  $75-90, experience dependent 

Benefits: 

• 10 days PTO, accrual based in year 1. 
• 5 sick days/year. 
• 10 paid holidays/year. 
• Parking or public transportation reimbursement
• Retirement Savings available through employer.
• Roth 401k coming in 2025: available after 90 days

A Day in the Life: 

• Assist with scheduling on behalf of ownership and oversee fabrication schedules. 
• Act as a people manager of project managers. 
• Act as a manager of each project manager’s projects at a high level,, gaining oversight through use of Airtable and ensuring all projects meet tight timeline expectations. 
• Act as a high level account manager with manufacturers. 
• Maintain a presence on the workroom floor to observe and increase efficiency.
• Oversee schedule of work and approve time off requests from staff. 
• Answer staff’s questions on a daily onsite basis. 
• Review payroll
• Enforce process
• Pay bills or write checks
• Provide safety support, facilities management or utility management 
• Eventually be first touchpoint for end users and partners

Additional Role Responsibilities:

• Provide reviews, onboarding and training, managing time tracking, oversee project delivery timeline, job costing and time tracking analysis, setup tech, managing office inventory?
• Manage productivity and provide feedback to teams, with an eye on process improvement and future innovations. 
• Improve lead times and clean install rate. 

Qualified Applicants Have:

• A thirst for efficiency and a go-to, figure-it-out factor. 
• A natural gift for leadership, including the soft skills that need to accompany an assertive problem solving mindset. 
• Agility with airtable and quickbooks and a desire to add other tech and tooling innovations for efficiency and boosts in people operations
• Experience in people operations, facilities management, and HR. 
• Experience in fabrication or the window treatment niche is a plus. 
• Priority will be given to former project managers or managers of project managers in the design space. 

Interested and qualified? We can’t wait to talk more! Start a conversation with us by applying today. 

Behind the Design and its affiliates are equal opportunity employers.